discover your freedom

How Does Simply Concierge Work?

Note: As of March 2020 we are no longer offering this service in the UAE.


sit back and relax

We'll contact you within 24 hours to book your initial consultation where your Car Guru will meet you in a location of your choice to discover your new car needs.

We can also inspect your old car to help get the best deal for you.



let us surprise you

Your Car Guru will provide you with a set of personalised car recommendations.



the hardest part is choosing

EXPLORER PACKAGE:   Your Car Guru will be on hand for 1 month to help guide you and consider your car options by email.

DISCOVERY & FREEDOM PACKAGES:   Your Car Guru will be on hand to help guide you and consider your options by phone, Whatsapp, and email.



let your senses guide you

EXPLORER PACKAGE:   Upgrade to a Discovery or Freedom package at this step to continue your buying journey!

DISCOVERY PACKAGE:   Choose which cars you want to test drive and your Car Guru will arrange the rest, just turn up at the dealership and drive.

FREEDOM PACKAGE:   Your Car Guru will bring the cars you want to test drive to your location and will accompany you on the test drive if desired (where available).



get the best deal

DISCOVERY PACKAGE:   Your Car Guru can assist you with advice on the best way to arrange insurance and financing.

FREEDOM PACKAGE:   Your Car Guru will work with our licenced partners to get the best insurance and financing deals for your needs.



discover your freedom

Unlock exclusive Simply New Cars discounts and deals on selected cars.

DISCOVERY PACKAGE:   Your Car Guru will chauffeur you to the dealership to take delivery of your brand new car.

FREEDOM PACKAGE:   Your Car Guru will deliver your new car to your location or assist with delivery at the dealership if preferred, the choice is yours.





Please read below for any further questions. If there's anything else you'd like to ask please email or whatsapp us.

What is Simply Concierge?

Simply Concierge is a car-buying service in Dubai.

We provide car concierge services for anyone who's looking to remove the stress and hassle from the car-buying process.

Your Car Guru will act as your car broker to find you the best car for your needs in Dubai. We remove the question of how to buy a car in Dubai and look after the process for you - saving you valuable time.

Simply Concierge also allows you to unlock exclusive new car discounts on selected cars in Dubai through our relationships with the country's authorised dealerships, ensuring you get the best deal every time.

Book now for your personalised car concierge service in Dubai.

Who should use Simply Concierge?

Simply Concierge is a car-buying service in Dubai for anyone who wants to avoid the time and hassle spent on the new car purchasing process, or simply for those who want to ensure they discover the best cars for their needs at the best price.

With 60 automotive brands represented in the UAE it can be incredibly confusing knowing where to start your search. Simply Concierge is your car-buying friend who will help answer questions such as: How do I buy a new car in Dubai? What car should I choose? What options do I need? Can I save money on a new car? What car suits my needs? How much can I get for my old car?

It doesn't matter how much you're looking to spend on your next new car, your dedicated Car Guru will help you save money on a new car in Dubai and give you back your precious time to do the things you enjoy.

How does the consultation work?

Your Car Guru will come and meet you at a location of your choosing. The goal of the consultation is to discover what drives you - how much do you want to spend? Do you have anything in mind already? What do you like the look of? What do you need your car to have? Your Car Guru will work to ensure they obtain a complete understanding of your needs in order to provide a personalised set of new car recommendations to you, all you need to do is sit back and relax.

Where can I meet my Car Guru?

In any location of your choice - home, office, coffee shop - it's up to you.

Can you help me sell my existing car?

Yes, we are able to help you get the best deal on your existing car through our partners in the market. Here's how we can help you.

How many recommendations will I get?

You will receive up to 10 recommendations personalised to your needs.

What if I change my mind about the kind of car I'm looking for?

We understand that choosing a new car can be difficult so we offer an additional set of up to 10 recommendations in the event that you change your mind about what you're looking for within 1 month of beginning your journey with us. Any additional recommendations requested after your second set of recommendations will be charged at 50% of the package price.

What will my recommendations look like?

Your Car Guru will provide you with a comprehensive range of information about the cars that have been chosen for your needs, listed in ranked order, including why they have been recommended for you, a full list of features and specifications included in the car, pricing (including any applicable Simply New Cars discount), and bonus advice on any special advantages or disadvantages of each car.

What if I have questions about my recommendations?

Your Car Guru is available by email (or phone, for Freedom Package customers) to discuss your recommendations with you. Your Car Guru can help answer any questions you might have, explain any confusing terms or information, and offer advice to guide you through your options to help narrow down your choices.

How long do I have to make a decision on a car?

Your Car Guru will be available to you for a period of 1 month from when you purchase your selected package. Freedom Package holders will receive a free 2 week extension if required. If you do not buy a car within 1 month of purchasing your package you will be entitled to a 50% discount on any new package purchased within the following 2 month period. Any packages purchased outside of this period will be provided at the discounted future package rate associated with your package.

What if I want to upgrade my package?

You may upgrade to another package at any time at no additional charge, all you'll need to pay is the difference between your existing package and the one you want to upgrade to.

If you have purchased an Explorer Package and later want to upgrade we will give you a free two-week extension.

What documents do you need for me to test drive a car?

Normally we only require a copy of your driving licence for you to be able to test drive a car, though a small number of dealerships require more information which will be communicated to you by your Car Guru.

How many cars can I test drive?

Your Car Guru can help arrange an unlimited number of test drives directly with the dealership. The assisted test drive service as part of the Freedom Package is available for up to 3 cars, 1 time each.

I'm not comfortable test driving a car I'm not familiar with, can you help me?

If you buy our Discovery Package then we can arrange for a customer service representative at the dealership to take you for a ride in the car of your choice. Buyers of our Freedom Package will have their Car Guru with them and available to drive the car if desired.

I don't have a UAE driving licence, will that be a problem?

You are only permitted to drive on a foreign licence in the UAE if you are on a tourist visa. If you have a residency visa then you must hold a valid UAE driving licence in order to drive in the UAE. As such, you will only be able to test drive cars provided that you are driving within the terms of your visa type. The Simply Concierge service is available to customers on a tourist visa, but please note that you must convert your visa to a residency visa and be issued with an Emirates ID before you will be able to buy a car and register it in your name.

How will you help with insurance and finance?

For Freedom Package holders your Car Guru will work with our partners who can recommend the best insurance and finance solutions to meet your needs. Your Car Guru will act as your point of contact where possible to save you time and hassle.

What is the paperwork delivery service?

Buying a new car, especially on finance, inevitably requires a bit of paperwork. Sometimes buyers can be forced to make multiple visits to the dealership to sign this paperwork. Your Car Guru removes this hassle by delivering any necessary paperwork to you by email or in person so that you can complete it from the comfort of your home or office.

How does the discount on future packages work?

Discovery Package holders will receive a 10% discount on any future packages purchased, Freedom Package holders receive 20%. We'll send you a discount code at the conclusion of your journey with us, simply save the code or search for it in your email inbox at a later date to use it for your next Simply Concierge service. Please note that each code can only be used one time.

How does the friend discount and cash reward work?

We will provide you with a discount code at the end of your journey with us. Simply send the code to a friend who can use it to receive a discount on their Simply Concierge service. Please note that each code can only be used one time.

If you have purchased a Discovery or Freedom Package and your friend also buys one of those packages then you will receive 100 Dhs cash.

If I don't use part of the service, or decide not to buy a car will I receive a refund?

Your Simply Concierge service begins from the moment you purchase your package. You are welcome to use as much or as little of the service as you like, but unfortunately we do not offer refunds if any part of the service, including buying a car, is unused.

If I exceed the 1 month package period due to delays in finance approval or car delivery will I still receive support?

Yes - if the only factors that cause your car-buying journey to exceed the 1 month package period are finance approval or car delivery then your Car Guru will still be able to assist you with the final steps of the process.

I'm not sure if I'll be able to receive finance, should I buy one of your packages?

We strongly urge you to seek pre-approval for finance before buying any Simply Concierge package if you are unsure whether or not you will be able to obtain finance. This will save a lot of time and hassle during your car-buying journey.

I don't live in Dubai, is there a package I can buy?

We are planning on extending the Simply Concierge service beyond Dubai soon, but for now the service is only available within Dubai city limits.

If you are planning on moving to Dubai or will be living in Dubai soon then you are welcome to purchase a package and we can assist you over the phone initially, providing further assistance to you when you arrive in Dubai.

Can you help me get a salik tag?

Yes, we can arrange a salik tag for you which will be ready when you collect your new car.

What languages are the Simply Concierge services offered in?

We will be offering Simply Concierge services in more languages soon, but for now we offer the service in English only.

Can you help with used cars as well?

While Simply Concierge is designed to help primarily with new cars we can also help with research and advice on used cars that may match your needs. Please note that some of our services may not be available for used car purchases.


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